Frequently Asked Questions

Frequently Asked Questions – Kubo

1. What types of products do you offer?  
   We specialize in premium leather goods, including leather bags, stylish hats, and authentic leather sandals that combine elegance, quality, and craftsmanship.

2. How long does delivery take?  
   Products are delivered within 2 to 3 days , ensuring prompt service.

3. What are the shipping fees?  
   Shipping costs range from 25 to 35 DH , depending on your location.

4. Who handles the delivery?  
   We work with professional shipping companies for reliable and speedy delivery.

5. What is your payment method?  
   We use cash-on-delivery (COD) to make shopping easy and convenient for you.

6. What is your return policy?  
   - If the product doesn’t match its description, you can return it free of charge.  
   - For returns without specific reasons, the item must be in its original condition. A fee of 20% to 30% of the product value will apply.

7. How do I start a return?  
   You can contact our customer support team at kubostore2@gmail.com or call us at +212 602-657870 .

8. Do I need to make any payment upfront?  
   No, payment is made only upon delivery.

9. Do you offer different sizes?  
   Our sandals and hats come in a range of sizes to suit all preferences. Contact us or check our size guide for more details.

10. How do I contact customer support?  
    For assistance, email us at kubostore2@gmail.com or call +212 602-657870 .

Thank you for choosing Kubo! We are committed to providing you with exceptional service and high-quality products.